Shipping Policy
PROCESSING TIMES:
All orders ship within 1-2 business days
DELIVERY TIMES:
"Skip The Line Shipping" guarantees free replacement for stolen or lost packages and 1 business day processing time.
- Australia: 4-10 business days
- New Zealand: 4-11 business days
- Asia: 10-20 business days
- USA: 10-20 business days
- Canada: 10-20 business days
- UK: 5-18 business days
- EU: 5-20 business days
- Rest of world: 14-30 business days
TRACKING:
Once your order ships, you will receive an email containing the tracking number along with the carrier information for your package.
HANDLING:
All orders will typically be dispatched within 1-2 business days, and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your package is not damaged during transit. GiftGrove is not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid or correct addresses. It is always in our best interest to ensure you receive your parcel promptly, and GiftGrove will assist as much as possible in tracing a missing parcel. GiftGrove is not responsible for refunds of shipping costs in the events of delayed shipping due to product availability.
WHAT IF I ENTERED THE INCORRECT ADDRESS:
If you have misspelt or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Please notify us immediately via email support@giftgrove.net. If the address is wrong, we can only correct this if your order has not been shipped.
OTHER ENQUIRES:
Feel free to contact us at support@giftgrove.net for any other queries.